FAQs

You must call 72 hours ahead of your scheduled tour for a full refund. Within 72 hours you will assess a $35 termination fee. There are no refunds for cancellations within 24 hours of your tour, or if you decide not to show up.

No, you only pay once for the entire tour

Not much, remember our trips are all inclusive. We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.

No, your name and ID is enough.

Please contact us to get the latest information on your desired trip.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

Yes, but you must contact Cooltours to let us know by email to info@cooltours.com.ar . 

Yes, get in touch with us and we will arrange a customized tour just for you

Yes, but there is an additional charge

No,  our tours are enjoyable in rain or shine